Disclaimer


 
 To serve you best, once an order is placed, no cancellations are accepted.
All sales are final
No exchanges or returns
Our products are made to order from natural ingredients and each batch of products produced may differ slightly in relation to color or texture or aroma and when exposed to change in temperature may melt and decrease, but are not damaged or defective and will re-solidify but will not have the same fluffy texture once re-solidified.
B-A-NU-U is not responsible for any damage to the product during shipping.  We ask that you please notify us with any issues, and we will ask you to take a picture of the damage and forward to us.
Processing time may vary depending on order volume, but it is our goal to deliver to you the highest quality and freshest product as quickly as possible.  
Shipping charges are calculated by the carrier and no additional charges or mark ups are added to your bill by B-A-NU-U.  
When placing an order , please complete all required sections accurately and thoroughly as any discrepancies can delay processing of your order.
We will make every attempt to contact you via e-mail and telephone, however, if we are unable to reach you, your order will be placed on hold until you notify us.  
If a scent is not specified  and after attempts to reach you have been unsuccessful, we reserve the right to substitute a suitable scent.
Our policies may change at any time, and our website will be updated to alert customers of these changes.
We do not use synthetic stabilizers or waxes.  We do not formulate our light and fluffy body butters with loads of beeswax.  As a result, our delicate natural products packaged in double sided plastic containers are sensitive to temperature changes.
During very warm weather, products may soften or even melt in transit as they sit in warm mail trucks, mailboxes or on front porches.
We use more protective packaging in the heat of summer, so most products do make their journey safely.   Since melting is a natural reaction to heat, and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. 
We have the same problem as companies who make and ship fine chocolates during summer months!

 

WHAT TO DO ABOUT MELTING

Whipped Butters: Place it in the refrigerator. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. It will become more like a body balm.

Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lighten the density and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top at the time of production, if the butter melts, there will be less volume in the container.  The container may actually look half full.  

We have had customers scoop out the butter and whip it back up with an electric whisk beater. The butter has to be very cold for this to work.

WHAT WE ARE DOING TO HELP THE PROBLEM

During hot weather we do our best to protect our products from melting in transit. 

  • We check every product before it is packed for shipping
  • We have switched from shipping in envelopes to using boxes that allow more padding for insulation
  • We wrap our delicate products in bubble wrap or other padding to add another layer of insulation

As a result, most products shipped in warm weather arrive without melting. But please understand, there is no way that we can ship products to completely control for the high heat temperatures of summer, trucks and mailboxes.

WHY DOES THE MELTING PROBLEM EXIST?

One of my biggest challenges as a formulator of natural skin care products is controlling the effect of outside temperature. There are times I create an excellent product during the cold winter only to discover the product is too soft in the summer.

Many commercial products contain phthalates to stabilize and maintain viscosity (thickness), cocamide DEA, MEA to thicken, stabilize and emulsify, petroleum based oils and waxes to thicken and stabilize and other additives to insure that their products maintain the same consistency through all temperature variations. Our natural organic products do not contain these or any other synthetic additives.

Our whipped butters are high in natural oils and butters, and are formulated to be a semi-soft solid consistency at room temperature. When applied to our warm skin, they instantly melt, providing an emollient, nourishing and penetrating product.